Refund Policy – ​​WordTaleHaven

At WordTaleHaven, we strive to provide our customers with the best possible book buying experience. If for any reason you are not satisfied with your purchase, please review our return policy below:

Return Policy

1. Return Policy:
   You can return the product within 14 days of purchase. To return a book, it must be in its original condition, unused and in its original packaging, if available.
2. Return Reasons:
   We accept returns for the following reasons:
   • Error in order (e.g. wrong book or defective product).
   • The book was damaged during transportation.
   • You are not satisfied with your purchase for reasons unrelated to the quality of the book (in which case a restocking fee may apply).
3. Return Procedure:
   • Visit Our Store: Please bring your book to our physical store for return. Our staff will assist you with the return and, if necessary, an exchange or refund.
   • Receipt or Bill of Sale: Please be sure to bring your receipt or bill of sale to speed up the return process.
4. Refunds:
   Refunds will be issued within 7-10 business days after the return is accepted and processed. Refunds will be made to the same method used for payment.
5. Exchange:
   If you would like to exchange the book for another, please specify this when returning it. We will try to accommodate your request depending on availability.

Exceptions

• We do not accept returns on books that were purchased at a discount or as part of a promotion, unless there is a defect or error in the order.
• Refunds will not be issued for books that have been used, damaged or altered after purchase.